How fast can Main Focus Technology acknowledge my incident?

Routine issues receive a response within 30 to 120 minutes, with emergency Tier 1 incidents acknowledged in 15 to 30 minutes via the dedicated line.

Does the contact experience consider accessibility?

Yes, the site is keyboard friendly, offers high contrast, and every submission notes that emergency responses are prioritized and human reviewed before dispatching field teams.

Highveld signal

Signal Main Focus Technology for priority triage

Midnight server failures meet preemptive triage before the morning crew arrives, while weather-synced health tickers keep Emalahleni operations steady twenty-four seven.

WhatsApp the Field Team

Official response times tiered for every incident:

Tier 1: 15-30 minute acknowledgment
Tier 2: 1-2 hour triage
Tier 3: 4-8 hour resolution
On-site field response 1-4 hours Emalahleni/Middelburg

Every contact makes the promise of transparent pricing, licensed cybersecurity, and human-led triage.

Choose the Channel that Matches Your Incident

Phone & Emergency Line

Main line +27 69 164 5941 with Tiered SLA visibility and 24/7 emergency escalation.

Response matrix locked: Tier 1 15-30 min, Tier 2 1-2 hrs, Tier 3 4-8 hrs.

Request Call Back

WhatsApp Triage Keeper

Message +27 69 164 5941 for weather-synced health ticks and guided field dispatch.

Local teams track predictive automation and confirm receipt within thirty minutes.

Open WhatsApp Thread

Email Desk & Form

Submit details below to receive confirmation within 30-120 min; emergencies flagged for immediate escalation.

Every record feeds SLAs and accessibility aware follow up.

Complete the Form

LOCAL HEALTH WATCH

Weather Emalahleni 18C clearNetwork uptime 99.98%Status Green Emergency line live

Review SLA Details

Response window

Request the Local Response

Submit the incident, reference draglines or power plant nodes, and our operations team acknowledges before shift change. Emergency submissions routed immediately to Tier 1 triage.

Trust Credentials

Transparent licensing and industrial readiness anchored by partners trusted in mining automation.

Every badge represents a zero-downtime hero story, local teams, and accessible field operations.

Policies

Transparent pricing per user, device, or package
SLA commitments outlined with Tier 1, Tier 2, Tier 3 clarity
Accessibility priority with keyboard navigation and high contrast options
Voice and human-led acknowledgments in every triage